The following statement has been developed to demonstrate our commitment to your privacy. Our privacy policies are designed to help us serve our customers while maintaining strict privacy and security standards. If you have questions or concerns regarding this statement or would like to modify your contact information or personal preferences, please send us a message.
RAIN AND HAIL L.L.C. collects personally identifiable information (name, e-mail address, etc.) and demographic data (city, state, zip code, etc.) provided by you when you:
You are not required to disclose any personally identifiable information to us, although portions of our Web site may be unavailable to you without such information.
We use the information you provide to process and maintain your account. We may also use this information to contact you about your account, or to send you necessary information directly related to the products or services you have requested or our newsletter.
We also collect social security number or employer’s identification number as a part of our sales process. Collection of the social security number (SSN) or the employers identification number (EIN) is authorized by section 506 of the Federal Crop Insurance Act (7 U.S.C. 1506), and is required as a condition of eligibility for participation in the Federal crop insurance program. The primary use of the SSN or EIN is to correctly identify you, and any other person with an interest in you or you entity of 10 percent or more, as a policyholder with the systems maintained by the Federal Crop Insurance Corporation (FCIC). Furnishing the SSN or EIN is voluntary; however, failure to furnish that number will result in denial of program participation and benefits.
We collect bank account information for agents or policyholders that choose to pay fees or receive payment via an automatic deposit/withdraw process.
E-mails
Rain and Hail LLC may keep the e-mails you send to us. If you agree to receive e-mail messages from us, we will keep the information you give us to send e-mails of specific interest to you. If you choose to send us e-mail, we may keep your e-mail, your e-mail address, and our reply. Please be careful about the information you send us in e-mail. As with any public Web site, this communication may not be secure.
We post testimonials on the website so clients can share their experiences with other potential clients. We receive expressed consent to post all testimonials on our website that contain personally identifiable information before they are posted.
The RAIN AND HAIL L.L.C. uses IP addresses (random numbers assigned to individual computers) and other standard log file information such as URL, browser type, date/time stamp to help diagnose problems with our servers, administer our Web site and anonymously track content preferences and traffic patterns. They also provide information to us about site usage to help us improve and update our site. We also use cookies (small text files transferred from our Web site to your hard drive) to allow you to access, request information and navigate www.Rainhail.com website. Cookies do not damage files or contain any personally identifiable information - they simply allow us to provide you access to www.Rainhail.com Services.
This Site is password restricted to authorized users ("Registered Areas"). If you are an authorized user of the Registered Areas, you agree that you are responsible for maintaining the confidentiality of your password and account, and agree to notify RAIN AND HAIL L.L.C. if the password is lost, stolen, disclosed to an unauthorized third party, or may have been compromised. You are entirely responsible for any and all activities that occur under your account. You agree to immediately notify RAIN AND HAIL L.L.C. of any unauthorized use of your account or any other breach of security known to you in relation to the Site.
Agent Services, Policyholder Services and Adjuster Services are secured applications that are accessible through the website. These services allow Agents, Policyholders and Adjusters to access policy information. Personal Identifiable Information requested at login is used to validate the user. The information available is restricted depending upon your relationship to us.
This website takes reasonable precautions to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. We use encryption software and other security measures to protect from the loss, misuse or alteration of sensitive information under our control. However, RAIN AND HAIL L.L.C.’s site includes links to other sites. These links are clearly identified on the web page. When you choose to visit those sites, we are not responsible for their privacy policies or how they treat user information.
We have procedures that limit employee access to personally identifiable information to those employees with a business reason to know such information about you. We educate our employees about the importance of confidentiality and customer privacy through standard operating procedures, special training programs, and our policies on ethics. We take appropriate disciplinary measures to enforce employee privacy responsibilities.
We do not reveal specific information about your accounts or other personally identifiable data to parties outside our affiliated companies for their independent use unless: (1) you request or authorize it; (2) the information is provided to help complete a transaction initiated by you; (3) the information is provided to a reputable credit bureau or similar information reporting agency; or (4) the disclosure otherwise is lawfully permitted or required. We do not provide account or personal information to non-RAIN AND HAIL L.L.C. affiliated companies for the purpose of independent telemarketing, e-mail or direct mail marketing of any non-financial products or services of those companies.
Sometimes it is necessary to provide personally identifiable information about you to a party outside our affiliated companies, such as to an insurance agent or adjuster who provides support or services for one or more of our products. These parties agree to safeguard our confidential information about you and your products and services with us and must abide by applicable law.
We strive to keep our records accurate and will make appropriate corrections when you notify us. Please let us know if there is incorrect information in any statements or other communications that you receive from us. To make changes to your preferences, update your personally identifiable information, unsubscribe to any e-mail subscriptions or to opt-out of any services, please contact us directly, at 1-800-776-4045 or by email at WebMasterSupport@rainhail.com.
RAIN AND HAIL L.L.C. reserves the right to alter our Privacy Policy as business
needs require. Any changes to this policy will be posted on our Web site in
a timely manner. We recommend that visitors to our site review our privacy policies
from time to time to learn of any changes to our policies. This statement and
the policies outlined here are not intended to and do not give you any contractual
or other legal rights. RAIN AND HAIL L.L.C. will, under certain circumstances
permitted or required by law or court order, collect, use, and/or disclose Personal
Information pursuant to procedures that do not require giving notice or conducting
related activities (for example, in connection with law enforcement investigations).
All personally identifiable information and/or third party personally identifiable
information is subject to disclosure (i) pursuant to judicial or other government
subpoenas, warrants, or orders, (ii) where otherwise required by law, or (iii)
where RAIN AND HAIL L.L.C. believes our property or an individual's safety or
security is at risk.
We present this privacy statement on the Site's homepage and at every point where we might collect information from you. In order to opt-out of any use or disclosure of personally identifiable information on the Site, do not register and do not use the Site. If you chose not to register with the Site, you may still access to the public portions of rainhail.com without disclosing any personally identifiable information. If you have subscribed to our newsletter, you may at any time opt-out of receiving additional newsletters by clicking the “un-subscribe” button at the bottom of the newsletter.
To make this notice easy to find, it is available as link from the Site's homepage and at every point where we collect information from you. If you have other questions or concerns about RAIN AND HAIL L.L.C.'s privacy statement please contact us directly. You may also contact us via physical mail by sending requests to:
Privacy Officer
Rain and Hail LLC
9200 Northpark Drive
Johnston, IA 50131
515-559-1000
Email: PrivacyOffice@RainHail.com
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
This Policy applies to all of the
following related entities:
Rain and Hail LLC
Rain and Hail Insurance Service, Inc
Agri General Insurance Company
Rain and Hail Insurance Service International, Inc
Rain and Hail LLC is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent non-profit organization whose mission is to enable individuals and organizations to establish trusting relationships based on respect for personal identity and information by promoting the use of fair information practices. This privacy statement covers the site www.rainhail.com. Because we want to demonstrate our commitment to our users’ privacy, we have agreed to disclose our privacy practices and have them reviewed for compliance by TRUSTe.
If users have questions or concerns regarding this statement, you should first contact us with a message. If you do not receive acknowledgment of your inquiry or it is not satisfactorily addressed, you should then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process (http://www.truste.org/consumers/watchdog_complaint.php). TRUSTe will server as a liaison with the Web site to resolve users concerns.
Effective date of Privacy Statement: February 8, 2005.